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Orders
How to place an order?
You can place an order by browsing our site, adding items to your cart and making a secure payment.
Can I change or cancel my order?
Once your order is confirmed, it will be processed quickly. Contact us within 24 hours if you wish to make any changes.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number. You can track the progress of your order on our website.
Delivery
What are the delivery times?
Delivery times vary depending on your geographic location:
Switzerland: 2-3 working days
Europe: 5-7 working days
What are the delivery costs?
Delivery costs are calculated when you place your order based on your address and the delivery method chosen.
Returns and exchanges
Can I return or exchange an item?
Yes, you have 14 days after receipt to make a return or exchange. The item must be unworn, unwashed, and with its original tags.
If an exchange is not possible, we offer you the option of a full refund in the form of store credit, which you can use on our entire catalog.
How to make a return?
Contact our customer service to obtain a return label and follow the instructions provided or visit our showroom in Lausanne during opening hours.
Are I responsible for return shipping costs?
Return costs are the responsibility of the customer, except in the event of an error on our part.
Refunds:
The total amount of returns will be credited to the buyer's original payment method. The buyer's original credit card will be credited when the returned items are processed, and the credit will appear on the customer's next bank statement.
Payment and security
What payment methods are accepted?
We accept credit cards (Visa, Mastercard), PayPal, TWINT and other secure payment methods displayed during checkout.
Is my payment secure?
Yes, we use SSL encryption to ensure the security of your transactions.
Products and sizes
How do I choose my size?
Consult our size guide available on each product page. If you are unsure of your size, contact us for personalized advice.
Contact and customer service
How to contact you?
You can contact us via:
- Email: pomcontact01@gmail.com
- Whatsapp: 077 949 97 34
- Contact form on the website
What are your customer service hours?
We respond Monday to Friday from 9am to 8pm.